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Mobile Serious Game For Superior Customer Experience In Insurance Services

Impact CX: The Quest - Image credit: Leo Learning
Impact CX: The Quest, a mobile-first Serious Game created by LEO Learning for LOMA, the international trade association for the insurance and financial services industry, earned the best game-based solution award at DevLearn 2018 Conference & Expo, held in Las Vegas late October.
Inthe game,players interact with a fictional insurance company. As they progress from novice to guru, they take on different roles within the company and complete a series of branched-scenario missions. Learners must use sound judgement techniques and empathy to respond to customer needs and make decisions that ensure the best possible customer experience across the entire customer journey. Repeat play is encouraged either to improve the player’s score or see the outcomes of alternative decisions.

Impact CX: The Quest - Image credit: Leo Learning
Game Background LOMA has been providing education solutions for insurance and financial services professionals for …
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School-based Environment Added To Preparedness Virtual Training Platform

EDGE - Image credit: Homeland Security
A new school-based environment has been made available for the EDGE platform, allowing multiplayer training in any type of critical incident on campus.
The Enhanced Dynamic Geo-Social Environment (EDGE) is a free, professional virtual training platform that first responders, and now education institutions, can use to plan for a coordinated response to critical incidents.
Developed with the U.S. Army Simulation and Training Technology Center, EDGE is one tool in a comprehensive preparedness toolbox, complementing and honing training protocols already in place in communities nationwide.
In June 2017, the Department of Homeland Security Science and Technology Directorate (S&T) and the U.S. Army Research Laboratory released the first EDGE virtual training environment for first responders. Using a high-rise hotel as the backdrop, first responders of all disciplines can navigate through a number of complex incidents, including active shooters, arson, …

Serious Game Addresses Productivity Paradox - How Much Is Required To Feel Productive?

You Busy? - Image credit: DePaul University & Studio Fire
Two gamesdeveloped by DePaul University and Studio Fire - You Busy?andUnboxedwere selected as finalists in the 2018 Serious Games Showcase and Challenge in the Student Category.
Studio Fire is a Chicago based independent development studio founded by Trynn. Trynn as a designer began with an undergraduate degree from DePaul University in Game Development. From there, Trynn moved into the corporate world working as an IT Project Manager for a financial firm in Chicago. It was immensely time consuming and took away from the time that could have been spent taking her personal game projects to the next level.
In August of 2017, Trynn left the project management job and began the graduate program at DePaul. Within the first month, Trynn dived in to her first project that even during early stages was already well received, mostly due to the accessible nature of a game on a typically not-so-accessible platform (Virtual Reality). When …

Serious Game Turns Planet Earth Into A Geographical Puzzle

Joko's World Pocket Planet - Image credit: Cultural Infusion
Joko's World Pocket Planet, developed by Cultural Infusion, was selected as a finalist in the 2018 Serious Games Showcase and Challenge in the Business Category.
Joko's World: Pocket Planet was the winner of SimGHOSTS 2018 Australia. The event included the Serious Games Showcase and Challenge Australasia, with the winner going on to compete in the Global Serious Games Showcase and Challenge at I/ITSEC in Orlando, Florida, in November2018.
Available on App and Google Play Stores, Pocket Planet is a puzzle game that expands children’s knowledge of geography while driving them slightly nuts trying to find Lesotho, a landlocked country completely surrounded by South Africa; or Andorra, a tiny monarchy wedged between France and Spain and jointly ruled by two co-princes – one of whom is the President of France and the other a Roman Catholic Bishop.
Playing as Joko, children help find Joko’s missing alien friends that have…

VR Serious Game Increasing Player Familiarity With The Periodic Table Of Elements

Tablecraft - Image credit: UCF FIEA
Tablecraft, developed by the Florida Interactive Entertainment Academy (FIEA) at the University of Central Florida, was selected as a finalist in the 2018 Serious Games Showcase and Challenge in the Student Category.
Aimed for middle-schoolers, Tablecraft is a virtual reality game that increases player familiarity with the Periodic Table of Elements.
The Periodic Table (also known as the Periodic Table of Elements) is organized so scientists can quickly discern the properties of individual elements such as their mass, electron number, electron configuration and their unique chemical properties. Metals reside on the left side of the table, while non-metals reside on the right. This periodic table of the elements with names, atomic number, symbol and mass is color-coded for easier reference by students and researchers.
As stated by VRScout, “With complex compounds of elements and molecules coming together to form the very fabric of our existence, there a…

Serious Game Improves Classroom Management Skills Of Pre And In-Service Teachers

SimInClass - Image credit: Simsoft Technologies
SimInClass, developed by Simsoft Technologies, was selected as a finalist in the 2018 Serious Games Showcase and Challenge in the Business Category.
SimInClass is a 3D simulation-based game for Android tablets that aims to improve classroom management skills of pre-service and in-service teachers, allowing them to experience the effects of different teaching methods in a risk-free environment.
The game mimics real-life classroom activities such as preparing a lesson plan, integrating technology with class activities and dealing with misbehavior.
The game begins with creating a lesson plan. Players have a chance to experiment different teaching methods while preparing the lesson plan. Well-prepared lesson plans determine students' behavior; in class, thanks to artificial intelligence, students’ misbehavior derives from lesson flow.

SimInClass - Image credit: Simsoft Technologies
SimInClass - Image credit: Simsoft Technologies
The game proc…

VR Serious Game Helps Dental Students Learn Fundamental Techniques

Dental Madness - Image credit: Full Sail University
Dental Madness,developed by Full Sail University, was selected as a finalist in the 2018 Serious Games Showcase and Challenge in the Student Category.
Dental Madnessis a virtual reality (VR) training simulation intended to assist first and second year dental students in learning fundamental techniques.
According to the developers, the coordination of using a dental drill in the user's right hand and a dental mirror in their left is a difficult to master technique. Even dental professionals have a difficult time with the technique after a week or more absence (such as a vacation). Dental Madness focuses on this technique for two of the exercises.
Dental Madness addresses three skills: Coordination of Dental Drill (right hand) and Dental Mirror (left hand); Memorization of Universal Teeth Numbers; and Identifying Gum Health, if gum disease is present. 
Dental Madness - Image credit: Full Sail University
In the game, players are challenge…